Privacy policy

This policy explains what we do with the details you give us through www.oakhavenconservatoryroofs.co.uk.

What we collect

When you ask for a price we collect your name, phone number, email address, postcode and your answers about your conservatory (current roof, shape, size and timescale), plus any notes you add. We also record the page you came from, the time and your IP address to protect the form from abuse.

Why we use it

To arrange your survey, prepare your quote, fit your roof if you go ahead, and contact you about it by phone, text and email. Our lawful bases are your consent and taking steps at your request before entering a contract.

Who we share it with

We share your details with the installation company that carries out your survey and fitting, and with our customer management provider (HighLevel), which stores enquiries on our behalf. We never sell your details or pass them to anyone for their own marketing.

How long we keep it

Enquiries that do not go ahead are deleted after 24 months. Customer records are kept for the length of your guarantee plus six years.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or withdraw consent at any time by emailing hello@oakhavenconservatoryroofs.co.uk. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

See our cookie policy.